Technical Support

Robot and machines maintenance, technical support 24 hours a day 7 days a week, troubleshooting, Remote Assistance and Teleservice and training courses are just some of the services we offer to our customers.

Remote Support

Assisted by latest generation of software products, we can connect to the systems via PC, Tablet and Smartphone for a quick technical advice. We can diagnose the fault, fix the problem or find a temporary solution to continue producing until the technician or spare parts arrive on site. Email, phone, online chat on our website and WhatsApp are at your disposal.

Production Support

We offer production support service for your automated systems. Our staff works directly at your plant helping the maintenance staff in troubleshooting for a fast restart of production. This solution allows the customer to eliminate the time needed to move technicians from our office to the factory. Contact us to find out more about the types of contracts and commercial proposals.

Technical Support

In the event of complex problems or emergencies where it’s not possible to fix the machine from remote, our technicians are available to attend at your plants. Our simple and vertical structure allows us to organize interventions quickly.

Maintenance

We offer our customers predicted, ordinary and extraordinary maintenance services. Lubricant replacement, axes clearance check, cables connections and current check, optimization and cleaning of memory are some of the activities included in the predictive maintenance. Ordinary and extraordinary maintenance is organized together with the customer to try to affect production as shorter as possible.